At Viva Restaurant, your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website, visit our restaurant, or use our SMS and marketing services. By engaging with us, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information from you:

a. Personal Information

  • Name
  • Phone number
  • Email address
  • Billing and shipping information
  • Any other details you provide during reservations, sign-ups, or inquiries

b. Non-Personal Information

  • Browser type and device information
  • IP address
  • Cookies and tracking data
  • Geolocation (if enabled)

2. How We Collect Information

We collect information when you:

  • Make a reservation or place an order
  • Sign up for our SMS or email services
  • Participate in surveys, contests, or promotions
  • Visit our website and interact with its features
  • Communicate with us directly (e.g., via email, phone, or in-person)

3. How We Use Your Information

We use your information to:

  • Fulfill reservations, orders, or other service requests
  • Send SMS or email notifications, including promotions and special offers
  • Improve our website and services through analytics
  • Communicate updates, feedback, or support responses
  • Comply with legal and regulatory obligations

4. SMS Marketing and Opt-In Policy

If you opt into Viva Restaurant’s SMS marketing:

  • You agree to receive promotional messages and updates. Message frequency may vary.
  • You can opt out at any time by replying “STOP” to any SMS from us.
  • Standard messaging and data rates may apply based on your carrier.

5. Sharing and Disclosure of Information

We do not sell or rent your personal information. However, we may share your information with:

  • Service Providers: Third-party partners who assist in delivering our services, such as payment processors or SMS gateways.
  • Legal Obligations: Authorities or courts when required by law.
  • Business Transfers: In case of a merger, acquisition, or sale of assets.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. By continuing to use our website, you consent to the use of cookies as described in our Cookie Policy.

You can disable cookies in your browser settings, but some features of our site may not function properly.

7. Data Security

We implement robust security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage can be guaranteed as 100% secure.

8. Your Privacy Rights

a. Opt-Out Rights

  • SMS/Email Communications: You can opt out of marketing communications at any time by replying “STOP” or clicking “Unsubscribe” in email links.

b. Access and Update

  • You can access, update, or delete your personal information by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these external sites. Please review their policies before engaging with them.

10. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices. Updates will be posted on our website with a new effective date. Please review this page regularly for any updates.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

  • Phone: (281) 970-2800
  • Address: Viva Restaurant, 10541 FM 1960 Rd W. ste 290 Houston, TX, US, 77070
    Website: https://ricehop.com/

By using Viva Restaurant’s services, you consent to the practices described in this Privacy Policy. Thank you for trusting Viva Restaurant with your personal information!